1. What types of products do you offer?
KERALAM Spice offers a wide range of products including handpicked spices, premium teas, and specialty dried fruits. Our spice selection features turmeric, coriander, cumin, and more, while our tea collection includes black tea, green tea, masala chai, and specialty blends.
2. Where do your spices and teas come from?
Our spices and teas are sourced directly from the lush regions of India. We collaborate with local farmers who use traditional and sustainable farming methods to ensure the highest quality and authenticity.
3. Do you offer international shipping?
Yes, we provide global delivery for all our products. No matter where you are, you can enjoy the rich flavors of KERALAM Spice delivered right to your doorstep.
4. How do I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track the status of your delivery in real-time through our shipping partner’s website.
5. What is your return policy?
We offer a hassle-free return policy. If you are not satisfied with your purchase, you can return unopened and unused products within 14 days of receipt. Please refer to our return policy on our website for detailed instructions.
6. How can I contact customer support?
Our customer support team is available via chat, email, and phone. For any inquiries or assistance, please contact us at support@keralam.com or call our customer service line.
7. Are your products organic?
Many of our spices and teas are cultivated using sustainable and traditional farming methods. While not all products are certified organic, we prioritize natural and ethical practices to ensure high quality.
8. How should I store your spices and teas?
To maintain the freshness and potency of our spices and teas, store them in a cool, dry place away from direct sunlight. Keep them in airtight containers to preserve their flavor and aroma.
9. Can I customize spice blends or tea mixes?
Currently, we offer a curated selection of spice blends and tea mixes. For specific requests or custom orders, please contact our customer support team for further assistance.
10. How can I stay updated on new products and promotions?
Sign up for our newsletter and follow us on social media to receive updates on new products, special offers, and promotions. We love keeping our customers informed about the latest from KERALAM Spice.
Feel free to reach out with any additional questions or concerns. We're here to help you enjoy the best of KERALAM Spice!